Service Orientation
Looking for ways to help people.
Negotiation
Bringing people together to solve differences.
Coordination
Changing what is done based on other people's actions.
Active Listening
Listening to others, not interrupting, and asking good questions.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Reading Comprehension
Reading work-related information.
Instructing
Teaching people how to do something.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Active Learning
Figuring out how to use new ideas or things.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Speaking
Talking to others.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Time Management
Managing your time and the time of other people.
Management of Personnel Resources
Selecting and managing the best workers for a job.